Privacy Policy
Pick Mobile Ltd – Privacy Policy
Effective Date: 16th January 2025
Last Reviewed: 16th January 2025
We value your privacy. This policy explains what personal data we collect, how we use it, how long we keep it, who we share it with, and your rights under UK data protection law.
1. Who We Are
Pick Mobile Ltd (registered in England & Wales) is the data controller for your personal data.
- Data controller: Sarah Bill
- Address: 24 Vanguard Drive, Rugeley, WS15 1FU
- Phone: 01543 224 037
- Email: hello@pickmobile.co.uk
- Website: www.pickmobile.co.uk
We are registered with the UK Information Commissioner’s Office (ICO) under the Data Protection Act 2018.
2. What Data We Collect
We may collect the following personal data:
- Identity & contact info: name, address, email, phone number
- Account & transaction info: orders, payments, billing, usage history
- Website interaction: cookies, preferences, metadata
- Marketing preferences you provide
We do not collect sensitive data such as health, race, religion, or political views.
3. How We Use Your Data
We process your data for:
- Providing and managing your mobile services
- Processing payments and orders
- Maintaining your account and offering customer support
- Sending system updates or service notifications
- Sending marketing communications if you have opted in
We will never sell your personal data.
4. Legal Basis for Processing
We process your data based on:
- Contract: to provide and manage your services
- Legal obligation: to comply with laws (e.g., tax, financial reporting)
- Legitimate interests: to maintain accurate records and prevent fraud
- Consent: for marketing communications
5. How Long We Keep Your Data
| Data Type | Retention Period | Notes |
| Account login & registration | 12 months after last login | Account deleted automatically unless requested earlier |
| Transaction, billing, payment records | Up to 7 years | To comply with UK law |
| Marketing & preferences | Until consent withdrawn | Can opt-out anytime |
6. Sharing Your Data
We may share your personal data:
- With regulators or government bodies if legally required
- With trusted service providers who help with payments, IT services, or analytics (subject to confidentiality)
- Only with your explicit consent for any other purpose
7. Security
We store your data on secure UK servers and use standard industry security measures.
In the unlikely event of a data breach, we will notify the ICO within 24 hours and affected individuals within 72 hours.
8. Your Rights
Under UK GDPR, you have the right to:
- Access your data
- Correct inaccurate data
- Request deletion (erasure)
- Restrict processing
- Data portability
- Object to processing
- Withdraw consent at any time
To exercise these rights, contact us at hello@pickmobile.co.uk. We will respond within 20 days.
9. Cookies & Online Tracking
We may use cookies and analytics to improve your experience on our website. You can manage or disable cookies via your browser settings.
10. Marketing Communications
We will only send marketing emails or texts if you have opted in.
You can unsubscribe or update your preferences at any time by contacting us at hello@pickmobile.co.uk.
11. Complaints
If you have concerns about how your data is processed, please contact us first:
- Sarah Bill, Pick Mobile Ltd
- hello@pickmobile.co.uk
If you remain unsatisfied, you can contact the Information Commissioner’s Office (ICO):
- Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
- Website: www.ico.org.uk
