Pick Mobile – Terms & Conditions

1. Definitions:

  • Agreement: This document, the Order Form, and the Tariff.
  • Airtime: Wireless airtime from the Network Operator.
  • Equipment: Mobile devices and software we provide (excluding licensed software).
  • Mobile Device: Mobile phone or device with a SIM card.
  • Network: The mobile network providing our services.
  • Service: Airtime, equipment, mobile internet, SMS, and other wireless services.
  • SIM Card: The card connecting your device to the network.
  • Tariff: Our pricing plan for calls, data, and services.
  • You: The customer.

Agreement Scope:

  • We provide services and/or mobile devices under the following terms

2. Duration:

  • The agreement/contract starts when we activate your SIM Card/s or start billing you for services (whichever comes first)
  • Each SIM or device has its own contract term starting from its connection date (unless otherwise agreed)
  • Upgrades/changes may start a new minimum contract term, but you will be notified of this

3. Device Delivery:

  • We aim to deliver on time but are not liable for delays due to third party courier delays
  • Devices are brand new (unless otherwise agreed) and come with standard manufacturer warranty, no insurance cover is provided
  • Risk transfers on delivery; ownership transfers after full payment.

4. Charges & Payment:

  • You must pay all charges, including call charges, rentals, and device costs
  • Billing issues/complaints must be reported to us within 30 days of invoicing.
  • Complaints do not warrant non payment of invoices, as credits can be issued. We reserve the right to refuse service if such behaviour is seen.
  • Payments are due within 14 days via direct debit (or agreed payment method, £5 surcharge per month for non Direct Debit payments)

5. Software Use:

  • Software provided is for your use only and cannot be modified

6. Using Our Service:

  • Do not use the service illegally or for nuisance calls
  • Follow our instructions and notify us of changes to your details

7. Ending the Agreement & Termination Charges:

  • You can end the agreement after the initial term with 30 days’ notice + £30 disconnection fee per SIM (fee not applicable if the service is over 24 months old with us)
  • Early termination will incur fees of the remaining contract plus any applicable disconnection charges

8. Our Right to End the Agreement:

  • We can terminate your services if you breach this agreement, use services for fraudulent activities, become insolvent, or provide false information. This list is not exhaustive.

9. Liability Limits:

  • Our liability is limited except for death/injury caused by our negligence
  • We do not hold any liability for service issues as a result of outages with network infrastructure

10. Service Availability:

  • We aim for continuous service but may suspend for:
    • Non-payment
    • Breach of spend cap
    • Breach of fair usage policies
    • Breach of allowances (where no agreement has been made to use out of bundle services or add more allowance)
  • We do not hold any liability for service issues as a result of outages with network infrastructure

11. Changes to the Agreement:

  • We may update our terms due to legal changes or tax/CPI increases, with notice.
  • If mid contract changes increase your charges, and the reasons are NOT due to legal or tax/CPI changes, you may cancel with 30 days notice (disconnection fees will apply)