• Agreement: This document, your Order Form, and your Tariff.
• Airtime: Wireless airtime from the Network Operator.
• Equipment: Mobile devices and software we provide (excluding licensed software).
• Mobile Device: Mobile phone or device with a SIM card or eSIM.
• Network: The mobile network providing our services.
• Service: Airtime, equipment, mobile internet, SMS, and other wireless services.
• SIM Card: The card connecting your device to the network.
• Tariff: Our pricing plan for calls, data, and services.
• You / Customer: The person or business receiving our services.

• We provide services and/or mobile devices under these terms.
• The contract starts when we activate your SIM Card, eSIM or start billing you, whichever is first.
• Each SIM, eSIM or device has its own contract term for no more than 24 months from its connection date, unless you have agreed otherwise (some business customers can sign for longer).
• Upgrades or changes may start a new minimum contract term; we will notify you if this happens.

• We aim to deliver devices on time but are not liable for third-party courier delays however consumer cancellation rights do apply if the device is delayed significantly.
• Devices are brand new (unless agreed otherwise) and include the manufacturer’s standard warranty. Insurance is not included.
• Risk passes to you on delivery, ownership passes once payment is complete.

• You must pay all charges, including calls, data, rentals, and device costs.
• Billing issues or complaints must be reported within 30 days of invoicing.
• Complaints do not automatically cancel payment obligations; credits may be issued at our discretion.
• Payments are due within 10 Working days via Direct Debit or an agreed method.
• We may update terms & pricing due to legal, tax, or CPI changes with notice.
• If mid-contract changes increase your charges, that are not due to legal, tax or CPI changes, you may cancel with 30 days’ notice.

• All our tariffs include a Fair Usage Policy to ensure the service is used reasonably. Limits may vary depending on the underlying network (Three UK, O2, Vodafone, or EE). Full details of your tariff’s limits are available upon request. Exceeding these limits may result in restricted service or additional charges.

• Software provided is for your use only.
• You may not modify, distribute, or share the software.

• Do not use the service illegally or for nuisance calls.
• Follow our instructions and keep your account information up to date.
• Comply with all applicable UK laws when using our services.

• Early termination charges will be limited to the remaining cost of your service and any device payments due under your contract.
• You can end a contract after the initial term by giving 30 days’ notice.

• We may terminate your service if you:
  • Breach this agreement
  • Use services fraudulently
  • Become insolvent
  • Provide false information
• This list is not exhaustive.

• We are required under the Communications Act 2003 and Ofcom’s General Conditions of Entitlement to be a member of an Ofcom-approved ADR scheme.
• Please refer to our complaints procedure [here] for full information. In summary, If your complaint remains unresolved after 6 weeks of raising it with us, you may refer the dispute to our independent Alternative Dispute Resolution (ADR) provider, CISAS. Use of this scheme is free to use. You can contact them [here].

• Our liability is limited except for death or injury caused by our negligence.
• We are not responsible for service issues caused by network outages or infrastructure problems.

• We aim for continuous service, but may suspend for:
  • Non-payment
  • Breach of spend cap
  • Breach of fair usage policy
  • Exceeding plan allowances without agreement
• We are not liable for service outages caused by network issues.

• We may update terms due to legal, tax, or CPI changes with notice.
• If other mid-contract changes increase your charges, you may cancel with 30 days’ notice (disconnection fees may apply).

By signing up or using your SIM/eSIM, you consent to Pick Mobile Ltd processing your personal data as described in our Privacy Policy [here]. You can withdraw consent or exercise your data rights at any time by contacting us.